This Refund & Cancellation Policy explains how customers can cancel or reschedule Servicewalaa service requests and how refund requests are handled. It should be read together with our Terms & Conditions.

1. Cancellation of a Service Request

You may request cancellation by contacting Servicewalaa as early as possible. Cancellation is easiest before an appointment is confirmed or a service professional is dispatched.

2. Cancellation Before Service Begins

If a booking is cancelled before a service visit, labour, approved procurement or other chargeable work begins, we will generally review the cancellation without charging for work that was not performed. Amounts already incurred through applicable transaction, procurement or other non-refundable costs may not be refundable.

3. Cancellation After Dispatch or Visit

If a technician has been dispatched, reached the location, performed an inspection, started work or incurred an approved job-related expense, applicable visit, inspection, labour, travel, material or other charges may be payable and may not be refundable, subject to the circumstances and applicable law.

4. Rescheduling

You may request a different date or time. We will make reasonable efforts to accommodate the request, subject to service professional availability.

5. Refund Eligibility

A refund may be considered where Servicewalaa has received an amount for a service that was not provided and no applicable non-refundable or already-incurred charge applies. Each request is reviewed according to the specific booking and payment circumstances.

6. Completed Services

Charges for completed services are generally not refundable merely because a customer changes their mind. If you believe the service was not performed as agreed, contact us promptly so the matter can be reviewed.

7. Spare Parts and Materials

Where parts or materials have been purchased, ordered, installed or specifically committed for a job, refunds may be limited by supplier return terms, manufacturer restrictions, customization, installation status or costs already incurred.

8. Customer Unavailability or No Access

If the customer is unavailable at the confirmed appointment time, does not provide reasonable access, or the location cannot safely be serviced, the appointment may be treated as a missed visit. Any applicable visit or travel charge depends on the booking circumstances and communicated terms.

9. Cancellation by Servicewalaa

Servicewalaa may cancel or reschedule where a suitable professional is unavailable, the service cannot reasonably be performed, the site is unsafe or inaccessible, required parts are unavailable, or circumstances beyond our reasonable control prevent service. Where a prepaid amount relates to a service cancelled by us and no applicable charge is due, we will review it for refund.

10. How to Request a Refund

Email servicewalaa@gmail.com or call +91 8957789577. Include your name, mobile number, service details, booking date and reason for the request. Supporting information may be requested to verify the booking and payment.

11. Refund Processing

Approved refunds will normally be processed through the original payment method or another appropriate method agreed with the customer. The time taken to reflect a refund depends on the relevant bank or payment provider.

12. Service Complaints

If you are dissatisfied with a service, contact Servicewalaa promptly with the booking details and description of the issue. We may request photographs, invoices, service records or other relevant information before determining an appropriate resolution.

13. Policy Changes

We may update this policy to reflect changes in services, payment arrangements or applicable requirements. The latest version published on this page applies to future bookings.

14. Contact Details

Servicewalaa
Chaitanya Vihar, 77, Indira Nagar Rd, Opp. CNG Pump, Kanpur, Uttar Pradesh 208024, India
Phone: +91 8957789577
Email: servicewalaa@gmail.com