Servicewalaa ("Servicewalaa", "we", "us" or "our") operates a multi-service platform for customers seeking home, business and industrial services in Kanpur. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, submit a service request, contact us, or otherwise interact with Servicewalaa.
1. Information We Collect
We may collect information you voluntarily provide, including your name, mobile number, email address, service address, selected service, preferred appointment details and information about the work you require. If you contact us by phone, email or WhatsApp, we may retain information necessary to handle your enquiry or booking.
2. Information Collected Automatically
Our hosting, security, analytics or website-support providers may receive basic technical information such as browser type, device information, approximate network location, pages visited, referring page and access time. This information may be used for security, troubleshooting and website improvement.
3. How We Use Information
- To receive and coordinate service enquiries and bookings.
- To contact you about appointments, service requirements and quotations.
- To arrange the appropriate service professional or team.
- To provide customer support and handle complaints.
- To maintain website security and prevent misuse.
- To improve our website, services and customer experience.
- To comply with applicable legal requirements.
4. WhatsApp Communication
Our booking process may open WhatsApp with a pre-filled message containing the details entered into the booking form. The information is not considered sent to Servicewalaa until you choose to send the message through WhatsApp. WhatsApp's own terms and privacy policy apply to its service.
5. Sharing of Information
We may share relevant booking information with technicians, service professionals, staff, contractors and operational partners when reasonably necessary to provide the requested service. We may also use hosting, communication, payment and other technology providers. Information may be disclosed where required by law or reasonably necessary to protect our rights, customers, property or safety.
6. Payments
Where payments are handled by a third-party payment provider, payment information may be processed directly by that provider. Customers should review the provider's applicable privacy and security terms.
7. Data Retention
We retain information for as long as reasonably necessary for booking coordination, customer support, accounting, dispute resolution, security and applicable legal or regulatory requirements.
8. Data Security
We use reasonable administrative, technical and organizational safeguards intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Cookies
The website or its service providers may use cookies or similar technologies for essential functionality, security, preferences, analytics or performance. Browser settings can be used to control certain cookies.
10. Your Choices
Subject to applicable law, you may contact us regarding access to, correction of or concerns about personal information associated with your service request.
11. Children's Privacy
Our website and services are intended for general customers and are not specifically directed at children. We do not knowingly request personal information from children for independent service bookings.
12. Third-Party Links
Our website may contain links or integrations to third-party websites and services. We are not responsible for their privacy practices, security or content.
13. Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices or legal requirements change. The revised version will be published on this page with a new update date.
14. Contact Us
Servicewalaa
Chaitanya Vihar, 77, Indira Nagar Rd, Opp. CNG Pump, Kanpur, Uttar Pradesh 208024, India
Phone: +91 8957789577
Email: servicewalaa@gmail.com